At some point, everyone has to deal with someone who is irate. It may be a loved one, a boss, a friend or a customer. If they’re open to listening to your explanations, then you can relate to them on an equal basis and find a resolution. But if they’re irrational, and ignore your reasons, let go of the need to have them understand, at least at that point. They’ll just dismiss your explanation, because it doesn’t agree with what they want to hear or want you to do. You may just need to do what you need to, without telling them why. Because no matter what you say or do, they’re not going to understand.
~ Linda-Ann Stewart