This is a wonderful book about conflict resolution and how to deal with the average person in a confrontational situation. I love the way Sam Horn writes. She breaks it down into readily understood bites, with lots of examples and more than a bit of humor.
Our society has become so fast paced and stressed, that cordiality and politeness has gotten lost. And, as the old saying goes, “You can catch more flies with honey than with vinegar.” By being patient, empathetic, and compassionate, we can get more done with more cooperation and goodwill.
The instructions in this book are basics for civil human communication. Many of the suggestions are beneficial for those who are interested in being more gentle and spiritual in their everyday life. Some of her ideas are very simple, but very powerful to smooth over some of the bumps of human contact. It’s a very empowering book, teaching how the reader how to stand up for their rights while not tromping on the rights of others.
As I said before, this is for conflicts with the average person. In some situations, the ideas in this book fall short and may actually inflame the attacker. When that may be the case, I highly recommend her other book Take The Bully By The Horns.
Whether used in the business or personal life, “Tongue Fu!” is a necessary resource to learn how to be more responsive and get more accomplished with grace.
~ Linda-Ann Stewart